CRM Middle East’s support system is dedicated to the utmost bespoke customer relationship management. Together with GetBEE’s face-to-face technology which permits personalized video sessions, this collaboration is set to reach competitive new heights for the new digital shopping experience helping brands drive revenue, minimize returns and, most importantly, increase customers’ loyalty and happiness. Jamil Hobeika, Managing Director at CRM Middle East, comments: “In a world where e-commerce is omnipresent, this collaboration will allow brands to deliver bespoke online interaction that is similar to a boutique experience, making sure customers are given the same personal attention through face-to-face video call with our ambassadors. A must for luxury online retail.” Izabella Naessa, Head of Growth at GetBEE, adds: "GetBEE’s omnichannel solution provides a deeper level of client relationship and trust-building. We are beyond thrilled to collaborate with CRM Middle East, a leader in the region, to provide brands with highly tailored experiences that meet their clients' on-demand online needs."
About CRM Middle East
CRM Middle East was founded in November 2001 to provide expert solutions and work closely with clients to help maximizing customer satisfaction and loyalty, thus boosting customer’s life-time value.
CRM Middle East is ISO 9001-2008 certified since February 2004. The main services cover CRM Consultancy, Call Center Services, Market Research and Mystery Shopping. CRM Middle East is a member of MSPA (Mystery Shopping Providers Association).
GetBEE is a leading omnichannel solution provider. Its client base spans across Europe, the Middle East, and Latin America and includes Dolce & Gabbana, Lancôme, amongst other global luxury and beauty brands and retailers.
Driven by a vision to bring a human touch to online shopping, GetBEE provides a white-label solution that streamlines clienteling and assisted shopping experience empowering brand associates to build trust and long-lasting relationships with their customers.